All of us who are in, or parallel to, the insurance and risk management industry can point to the people who helped us learn and become experts in our chosen fields. Rena Lynn Hirsch was the first reporter who took me under her wing while I was a college student, helping me navigate the ropes of writing for a daily newspaper.
When I moved on to the insurance industry, there were many people who shared in my on-the-job education—the underwriters who patiently answered my questions, the claims adjusters who explained why something was or was not covered, and others at the independent agency where I worked who schooled me in the ways of the insurance world.
The most influential was the owner of the agency, Rob Gleason, who used to call me into his office, telling me to bring “all the files” for a particular account so he could go over them with me. Later I began to think of these sessions as being grilled, especially when a claim had occurred on a major account I had handled. He always wanted to be sure we had provided the best insurance coverage possible—or had explained to the insured when arranging the coverage what was not available.
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