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I consider myself to be a professional insurance agent. But by what standards do I consider myself professional? As a property-casualty insurance agent, I have no real industry standards to measure my professionalism. Of course, there are legal standards I must conform to, but is there a “code of practice” with which I must comply? Other than individual state requirements for licensing and continuing education, I know of none.

Do we need to become professional? Do we need to have a “standard of care” which is uniform throughout the U.S.? I believe we do. When I testify in a deposition as an expert witness defending an insurance agent in an errors or omissions claim, the first question I am asked by the plaintiff’s attorney is, “What is the standard of care that is owed?” 

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