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Property claims databases can be a treasure trove of insights, and can shine a light on valuable opportunities and trends. For instance, I’ve been mining data that indicates an average overpayment of at least 50 percent on several common elements of residential claims, namely damage to cabinets and furniture. Data extrapolated from a report generated by Xactware for 2009 upper and lower cabinet claims shows such claims-paid totals exceeded $1 billion in the review period. That means that the amount of overpayments likely exceeded $500 to $600 million, while customer satisfaction likely suffered.

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