Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Recognizing that long-term customer relationships are built on personal customer service, most agencies have honorable intentions when it comes to treating customers as they wish to be treated. With “long term” as the operative word, the key to extending customer relationships is maintaining high standards of service. While a short-term “push” with a speaker or refresher course may lead to a short-term service improvement, the real challenge is how to keep that momentum intact.


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.