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4 Ways to Build Consistent Customer Service

Agencies can build a solid reputation for personal service delivery when observing the golden rule for all customers, all the time.

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Recognizing that long-term customer relationships are built on personal customer service, most agencies have honorable intentions when it comes to treating customers as they wish to be treated. With “long term” as the operative word, the key to extending customer relationships is maintaining high standards of service. While a short-term “push” with a speaker or refresher course may lead to a short-term service improvement, the real challenge is how to keep that momentum intact.

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