Our March cover story in Tech Decisions is on business intelligence and we've been previewing it on the Web site with several interviews.

One of those interviews is with John Lucker, a principal with Deloitte Consulting, and he had some interesting views on why various BI projects—and really any software implementation—fail.

Lucker explains the importance of sticking to the 80/20 rule. He believes scope creep is a major problem for carriers to deal with and the depth and breadth of a BI implementation exacerbates the problem.

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