NU Online News Service, Jan. 31, 2:38 p.m. EST
As insurers deal with post-financial crisis challenges, such as dwindling reserve releases and a challenged investment environment, many companies are looking to enhance customers’ claims experiences to retain and attract business, a recent report said.
However, the report, consulting firm Capgemini’s “World Insurance Report 2011,” noted that a number of inefficiencies, many of them longstanding, stand in the way of insurers as they seek claims transformation.
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