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In the insurance world, most of our work is done over the phone. A customer spends hundreds, even thousands of dollars on premiums each year based on a promise that their insurance company will be there for them in the event that something bad happens. Your job as an adjuster is to earn your customer’s trust and put their mind at ease. Is that easy to do with a simple phone call? No, it’s not, but there are ways that you can exceed their expectations, even from the comfort of your office. 

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