It hasn't been the easiest time for running an IT shop in the insurance industry, according to Ellen Carney, senior analyst for Forrester.
“It's certainly not like in 2007, but it's still better than other industries in terms of spending,” she says.
Carney maintains spending increases will continue in 2011. One of the things she bases this on is the nature of the inquiries Forrester received from insurance carriers during the course of the downturn.
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