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Welcome to PropertyCasualty360.com, and to Sounding the Horn, a weekly blog focused on the changes, challenges and opportunities facing the P&C insurance marketplace in 2011.  

I am Greg Horn, vice president of industry relations for Mitchell International, Inc., where I have been working since 2006 on the design and development of business solutions for the P&C claims and automotive collision repair markets. I focus on delivering the technologies that help insurers and other customers manage the many changes in play in the P&C industry today, and believe me, I have seen a lot of change since I first entered the insurance business 20 years ago.  

In my years at National Grange Mutual and GMAC Insurance, we went from paper-based claims processes to an all-digital environment — well mostly, the insurance industry doesn’t work that fast. I’ve also seen acronyms like BPO and concepts such as business intelligence take hold of the insurance world in a way no one could have precisely foreseen.

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