Thank you for sharing!

Your article was successfully shared with the contacts you provided.

It’s always a pleasure when you ask someone a question and you get a direct answer instead of hemming and hawing. Millions of insurance customers know the pain of contacting their carrier’s customer service department and getting absolutely nowhere. Is it possible that a new computer from IBM could someday change that?

I’m not advocating the complete removal of the human element from customer service, but if Watson takes off–and does anyone really believe it won’t take off within the next decade–we could see the day when policyholders ask questions of a carrier’s computer and gets short, succinct answers.


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.