NU Online News Service, Dec. 14, 3:55 p.m. EST
Farmers Insurance experienced the largest drop, 3 percent, in customer satisfaction among property and casualty insurers, but overall the industry's score is unchanged, according to the latest University of Michigan American Customer Satisfaction Index (ACSI).
Los Angeles-based Farmers has been "clearly cemented at the bottom of the industry" for several years, said David VanAmberg, managing director of ACSI. He added that the margin of error was plus or minus 3 percent.
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