NU Online News Service, Dec. 13, 3:58 p.m. EST

|

Progressive Insurance Company's website scored highest overallin a Keynote Systems evaluation of 12 insurers, beating otherinsurers in three out of four categories and all five tasks Keynoteevaluated.

|

Progressive scored 85 out of 100, beating out top-five finishersGEICO (79), Nationwide Insurance (73), Esurance (69) and LibertyMutual (65).

|

Keynote evaluated the websites based on four categories:functionality, ease of use, privacy and security, and quality andavailability. Progressive scored first in all categories except"ease of use," where the Mayfield Village, Ohio-based insurerfinished second to GEICO.

|

Keynote also evaluated how the websites accommodate thecompletion of specific tasks. Progressive scored highest in allfive tasks examined, including getting insurance, viewing policyinformation, check and bill pay, getting service, and learning andplanning.

|

GEICO finished second in all five tasks, while Nationwidefinished third in all tasks besides "get service," where Nationwidefinished fourth. Esurance took third spot for that task.

|

Insurers' websites ranked 6-12 were State Farm (62), Allstate(61), 21st Century (60), MetLife (55), The Hartford(53), Farmers (49) and Travelers Insurance (48).

|

Keynote said the scorecard is created and maintained by a teamof its analysts. "To collect scorecard data, our analysts follow arigorous research process that includes interviewing and surveyingscorecard companies, opening accounts with firms for direct websiteexamination, and conducting automated site analysis.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.