NU Online News Service, Dec. 13, 3:57 p.m. EDT

Major insurance brokers are stepping up their game, delivering better service to their customers in a bad economy and surpassing the satisfaction rating of others who in the past would have been considered service leaders.

In its 2010 broker service quality survey, Greenwich Associates received 9,000 middle market company responses to its survey measuring broker and insurance company quality of service.

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