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The claim functions are the heart of a property and casualty (P&C) insurer. Claim representatives, claim support staff, and claim leadership deliver on the expectations of and promises made by the carrier by addressing a claimant’s issues in a time of crisis. They also manage the substantial majority of a P&C carrier’s cost. In short, the claim function is one of a carrier’s main instruments to deliver its overall expense and loss management strategy while retaining satisfied customers.

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