called it

Our friends at Celent have one-upped Harding (not to difficult if you've been watching HBO's Boardwalk Empire) with a new report from Donald Light called The New Normal (you can get a summary of it here, but you'll have to pay for the full report).

Fellow Celent analyst, Mike Fitzgerald, joined me at the MajescoMastek user conference this week and touched on the report as part of a panel discussion on transformation through the use of BPO and ITO.

"The world of insurance has fundamentally changed," said Fitzgerald, citing the adjustments all businesses have gone through since the financial collapse in 2008. "We have to adjust and make decisions based on two to three percent growth rather than four to five percent growth."

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