Behind virtually every successful workers' compensation program, you will find an effective communications initiative.

Some are formalized and well-scripted, while others tend to be an extension of the organization's business culture.

Regardless of the form the communications program takes, a best-in-class program will be characterized by people who understand the workers' compensation system, show uncompromising commitment to safety and loss prevention, and know what to do should a near miss or accident occur.

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