NU Online News Service

Overall auto insurance claims experience satisfaction among consumers dipped in 2010 compared to 2009 due to a decrease in settlement satisfaction, according to J.D. Power and Associates.

In its "2010 U.S. Auto Claims Satisfaction Study," J.D. Power and Associates said the number of claimants who considered their settlement to be fair and equitable declined in 2010 compared to 2009.

However, the study, based on 11,597 responses from auto insurance customers who filed a claim within the past 12 months with their current provider, found that overall satisfaction is still 19 points higher on a 1,000 point scale than 2008.

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