NU Online News Service, Oct. 5, 11:26 a.m. EDT
Amica Mutual continued its run atop J.D. Power and Associates' homeowners insurance customer satisfaction survey as the industry overall sunk to its lowest satisfaction level in five years.
J.D. Power said customers reported decreases in satisfaction with policy offerings and service interactions in its "2010 U.S. National Homeowners Insurance Study," driving a 23-point decline on J.D. Power's 1,000-point satisfaction scale relative to last year. Insurers averaged 750 points in 2010, compared to 773 in 2009.
The study, which is based on responses from more than 12,900 homeowners insurance customers polled between April and June 2010, measures customer satisfaction in policy offerings, pricing, billing and payment, contacting the insurer, and claims.
Continue Reading for Free
Register and gain access to:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
