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Technology and process engineering are being used to analyze results in new ways and to construct more efficient and accurate outcomes. Simultaneously, the amount of information that passes through a claim as medical billing or detailed parts and repair information has skyrocketed. Estimating tools, medical bill processing engines, injury valuation applications, liability determination, document management, and litigation management are but a small sampling of software solutions that have been brought to bear. These applications help manage the information, but they are incomplete without individuals who understand how to move a claim toward a good outcome.

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