Like many other businesses, insurance providers wage a constant battle to keep costs down while also investing in their company's future. This balance is especially difficult when it comes to data quality technology upgrades.
Data quality has a major impact on insurers, especially within the claim department. Contact data not only enables claims departments to communicate with key stakeholders, but also impacts investigations and eventually payment.
With such clear ties to business processes, it is not surprising that improving contact data quality is a priority for many claim departments. However, these projects are not without their challenges.
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