The Hartford Financial Services Group has agreed to settle a $72.5 million class-action lawsuit that accused it of using questionable business practices when paying personal injury and workers’ compensation claims.

The case, which began in 2005, was certified as a class-action lawsuit in 2009 and eventually held more than 21,000 members. The average settlement will provide each of the class members with approximately $3,300, before payment of fees and expenses.

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