Editor's Note: The following is a preview of Michael Roche's ACE keynote presentation titled, "The Customer and the Claims Process." To claim your spot at this year's essential educational and networking pit stop for industry professionals, scroll to the end of the article for a link to registration and conference information.

Providing the best possible customer experience while moving toward accurate claim resolution is the resounding mantra of claim departments everywhere. Yet, a host of impediments often stand in the way of optimizing this vital chain of events.

However, as Michael J. Roche will explain at the upcoming 14th annual ACE America's Claims Event, no challenge is insurmountable. The senior vice president of claims at Allstate Insurance Company will share his insights with ACE attendees at the keynote presentation titled "The Customer and the Claims Process" on Tuesday, June 22, 2010 at the Bellagio Hotel in Las Vegas, Nev.