NU Online News Service, May 27, 10:49 a.m. EDT
LAS VEGAS--Learning from rapid landscape changes that occurred through the financial crisis, insurers are looking for agile systems that can change with the marketplace, but carriers also must incorporate customer intelligence into their technology decisions, analysts said.
Speaking at an analyst panel discussion during the ACORD/LOMA Insurance Systems Forum here, Craig Weber, senior vice president with Celent's insurance practice, said the insurance industry has a "swagger" about it as companies believe they are ready to move forward from the financial crisis.
He said many of Celent's clients feel they have weathered the storm of the recession, and are now looking to be successful in new ways. "We've battened down the hatches," he said, describing insurers' sentiments, "let's take the assets we have and do something."
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