Winner Profile: Accenture: Claim Components

Accenture Focuses on Flexibility

Nicole Michaels

When Accenture first developed its claims software solution more than 10 years ago, it did so with one key feature in mind: flexibility. A winner of a RAVE Award in the P&C claims category, Accenture's Claim Components Solution is a Web-based suite of software solutions that offers real-time claims profiling, a single desktop view of an entire claim, and multiple parallel workflows.

Version 8.0, which included a self-service portal for customers and agents and automated test tools, was released in early 2009, 10 years after the product's initial debut. Version 9.0 will be launched at ACORD LOMA in May, according to Nicole Michaels, Accenture's North America regional director of sales, insurance software business.”The claims handling process is very dynamic and event driven, and any one claim can take a number of turns or changes throughout its life cycle,” Michaels says. “Because we design for that, our Claim Components Solution really has stood the test of time, and it's been able to suit the needs of large personal lines carriers to complex commercial and specialty niche carriers. It's been a robust product from day one, and it was designed to be that way.”

According to Accenture, Claim Components Solution is used by more than 65,000 claims professionals worldwide to process approximately 40 million claims a year. “We automate and streamline whatever we can with the software, so that routine functions take less time or no time at all,” Michaels says. “This allows claims professionals to focus on what's the most effective way to handle specific claims.”

Customer Quote:
Accenture Claim Components

Professional and collaborative. Gets the job done.

In addition to attributing the solution's success to its flexibility, Michaels cites Accenture's commitment to customer feedback. Several clients serve on an advisory board that meets formally four times a year to discuss the product. Accenture also holds an annual debriefing session with its implementation team to discuss how the product is working on site. “The solution is very deep and broad in terms of handling true P&C claim functionality because we always are looking for feedback on its strengths and weaknesses and what we can do to make it the best product possible,” Michaels contends.

Honorable Mention: Guidewire Software ClaimCenter

Empowering adjustors to do their job by giving them the maximum amount of information they need to take action to keep a claim healthy makes them more efficient and has a direct impact on customer satisfaction and retention levels.

–Neil Weiss, product marketing manager

Customer Quote:
Guidewire ClaimCenter

Caring, responsive partners. Can be trusted.

Special Reports /

Category: P&C Claims

Related Stories

Recommended For You