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Winner Profile: Accenture: Claim Components

Accenture Focuses on Flexibility

Nicole Michaels

When Accenture first developed its claims software solution more than 10 years ago, it did so with one key feature in mind: flexibility. A winner of a RAVE Award in the P&C claims category, Accenture’s Claim Components Solution is a Web-based suite of software solutions that offers real-time claims profiling, a single desktop view of an entire claim, and multiple parallel workflows.

Version 8.0, which included a self-service portal for customers and agents and automated test tools, was released in early 2009, 10 years after the product’s initial debut. Version 9.0 will be launched at ACORD LOMA in May, according to Nicole Michaels, Accenture’s North America regional director of sales, insurance software business.”The claims handling process is very dynamic and event driven, and any one claim can take a number of turns or changes throughout its life cycle,” Michaels says. “Because we design for that, our Claim Components Solution really has stood the test of time, and it’s been able to suit the needs of large personal lines carriers to complex commercial and specialty niche carriers. It’s been a robust product from day one, and it was designed to be that way.”

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