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Sillanis Technology has announced two new authentication features for its e-signature process management solution. The features will remove a hurdle for deploying and adopting e-signatures in the insurance agent channel and eliminate the need to purchase costly hardware devices. Silanis’ ApproveIt Web Server provides SMS text and voice authentication to offer an extra layer of security for capturing intent in ‘click-to-sign’ processes.

“Proving a customer has electronically signed a document actually can be more challenging in a point-of-sale environment than it is over the Web,” says Tommy Petrogiannis, CEO and co-founder of Silanis.

In a self-serve, Web-based transaction, customers log into the application using their personal credentials and are in sole control of when and what documents they sign, explains Petrogiannis. This is not the case when processes take place in-person because agents must share their laptop or desktop computer with customers, raising the question of who actually e-signed–the customer or the agent.

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