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If vendors want to build relationships with adjusters and increase market share of services they provide to claims, then they must understand their role in fulfilling the adjuster’s ultimate objective.

Whether they are staff employed by the insurer or independent adjusters, the ultimate objective is to provide competence, cost efficiency, and expediency in the resolution of a claim. This is true whether you’re describing a one-person claim office or a multi-national claim administrator with hundreds of thousands of claims.

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