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In life, there are those who are book smart and those who are street smart. The distinction implies a difference between applying black-and-white academic knowledge versus the nuanced gray areas of practical, real-world knowledge.

In most situations, a balanced professional would consist of a combination of these traits. But in claim adjusting, street smarts reign supreme. Because every claim is different, with altered circumstances and policy language, there is no one-size-fits-all answer, no jig to apply to obtain repeatable, indistinguishable results.

In other words, the path to claim resolution is neither well defined nor limited to just one possibility. Street smarts are required, and they must be honed from day one on the job if the adjuster is to succeed.

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