NU Online News Service, March 30, 9:43 a.m. EST

NASHVILLE, Tenn.–Vertafore's president of agency markets told a user group conference that the company's customer service needs to be improved and users can expect to see the company make strides to do just that.

Bill Bunker, president, agency markets for the Bothell, Wash.-based insurance technology solutions provider, discussed steps the company is taking to improve product and service to agency users.

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