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Dr. Robert Hartwig, president of I.I.I., delivers his keynote address to PLRB/LIRB Claims Conference attendees.San Antonio – The deep recession of the last two years will leave scars that will be with the U.S. economy for a decade in the form of unemployment, and those in the P&C insurance industry will be no exception, most notably those in claim adjusting.

That statement came yesterday morning from the insurance industry’s biggest proponent, Dr. Robert Hartwig, president of the Insurance Information Institute (I.I.I., www.iii.org) as he addressed hundreds of claim professionals at the Property Loss Research Bureau/Liability Insurance Research Bureau’s (PLRB/LIRB) annual claim conference in San Antonio, Texas.

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