Thank you for sharing!

Your article was successfully shared with the contacts you provided.

When I speak with insurance claim professionals about the customer experience, inevitably I hear comments about claim payments and the impact those payments (or denials) have on satisfaction. Fortunately, after working within claim operations for more than 20 years, I have come to understand the challenges of balancing quality technical claim handling with customer service and can therefore speak to it with some credibility.


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.