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You never know what you’ll learn from TV. While flipping through the channels recently, I became engrossed in a show about zoo risk management—leave it to me to find a risk management program on Animal Planet.

As you might recall, in 2007 on Christmas Day at closing time in a San Francisco zoo, a teenage boy was killed by a tiger—named Tatiana—who escaped from her enclosure. Another boy and his injured brother tried to get help and were also nearly mauled. This was the first deadly animal escape in American zoo history. The tiger enclosure, a grotto with bushes and a high fence, was considered escape-proof.

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