Auto insurance customers are typically more satisfied with their claims experience than are homeowner policyholders–although personal lines carriers in general rank higher on service than do players in other industries, a new J.D. Power and Associates study found.
The “2009 Home Claims Satisfaction Study” and corresponding auto study found that customer satisfaction with the homeowner claims experience averages 828 on a 1,000-point scale, compared to 842 for auto claims experience.
While auto insurers scored higher, Jeremy Bowler, senior director of the insurance practice at J.D. Power, told National Underwriter that both scores “could win a highest rank trophy” in other industries, noting that companies across various fields tend to average in the 700s to low-800s.
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