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The role of claim adjuster has often taken a back seat in perceived importance inside the insurance industry. Yet, claim-adjusting also catches more than its share of flack when it comes to scrutinizing results. Underwriting and policy language decisions made in order stay competitive and “win the business” can result in having to make payments beyond what was surmised when constructing, writing or selling the policy. As a result, perceived or actual underperformance in the claim department can result in pointing fingers back to underwriting and sales.

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