Property and casualty insurers are faced with difficult choices when dealing with aging claims systems, which can't provide the high level of service that customers expect from their carriers today, one leading consultant warns.

Keeping an older system in operation is a serious problem for insurers because many legacy systems have proven to be expensive to maintain, according to Karlyn Carnahan, principal in the insurance practice at the research and consulting firm Novarica.

“You have old code and fewer people who know how to manage that code,” explained Ms. Carnahan, one of several speakers taking part in a recent webinar on the outlook for claims technology in 2010 sponsored by Tech Decisions and Claims magazines–which, along with National Underwriter, are part of Summit Business Media's P&C Magazine Group.

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