In recent years, business process management (BPM) has commanded the spotlight. As one of the latest buzzwords, it is discussed universally at industry conferences and seminars. However, there are still many questions that require clarification.

BPM is a business philosophy of process improvement that combines elements of Eastern and Western management strategies, such as Kaizen (“continuous improvement”), Total Quality Management (TQM), and Six Sigma. It is also a management discipline that requires a carrier’s resource commitment and established governance processes to be successful. However, it doesn’t necessarily dictate a formal structured methodology.

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