In recent years, business process management (BPM) has commandedthe spotlight. As one of the latest buzzwords, it is discusseduniversally at industry conferences and seminars. However, thereare still many questions that require clarification.
BPM is a business philosophy of process improvement thatcombines elements of Eastern and Western management strategies,such as Kaizen (“continuous improvement”), Total Quality Management(TQM), and Six Sigma. It is also a management discipline thatrequires a carrier's resource commitment and established governanceprocesses to be successful. However, it doesn't necessarily dictatea formal structured methodology.
Phasing It In
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