NU Online News Service, Aug. 28, 12:43 p.m. EDT

With a focus on tax, regulation, investment and other issues for risk retention groups at its annual conference, Sept. 23-25, the National Risk Retention Association said it also will feature experts discussing retention of customers and growth in a down economy on the final conference day.

In his session, "Delivering World Class Service," Bryan K. Williams, a consultant, trainer and author focused on service excellence and organizational effectiveness, will discuss continuous improvement and purpose-driven leadership, NRRA said.

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