NU Online News Service, Aug. 28, 3:17 p.m. EDT

While insurance companies have made technology investments to strengthen relationships with agents, they have not invested in systems to help their underwriters achieve high performance, a recent Accenture report said.

The report, "Achieving High Performance Through Underwriting: It's Time to Move Beyond the Status Quo," was undertaken with the CPCU Society and based on a 2008 survey, an update from an earlier 2005 survey. It said insurers have put technology to work to increase agent loyalty. For example, the report notes that more than 95 percent of commercial and personal insurers have implemented or are in the process of implementing agent upload and download of policy information, as well as enhanced Web quoting and inquiry tools.

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