In today's challenging market, insurance companies are seekingcreative ways to reduce costs without compromising all-importantcustomer service levels. As part of such efforts, many are taking ahard look at their information technology infrastructure andfocusing on system consolidation across the enterprise–includingtheir document production systems.

In many insurance companies, it is not uncommon to find morethan 20 document production systems spread across the enterprise,often doing very similar work.

For example, a company's personal auto department may use onesystem to create identification cards, another to create policypages, a third system to create bills and still another toproduce business marketingmaterials.

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