A new research note by TowerGroup analyzes technologies that will provide the most value to insurance carriers in the coming 24 months. Intended as a guide for insurance carriers grappling with increasing financial pressures, “Transformational Technology and Organizational Change: Insurance Carriers’ Chicken-or-Egg Question,” includes a breakdown of the five technologies TowerGroup regards as the most sustainable for insurance carriers’ business operations in 2009 and into 2010. TowerGroup also emphasizes various factors affecting carriers and stresses the importance of dealing with organizational change prior to implementation.

“We strongly encourage insurance carriers to implement new technology vital to ensure their ongoing business health,” said Karen Pauli, a research director in the insurance practice at TowerGroup, and author of the report. “However, identifying and addressing organizational change is imperative — especially during an economic downturn — and this should be the number one goal for these organizations, before adopting any new technologies.”

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