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In “Chicago,” while Roxie Hart becomes a celebrity after murdering her lover, no one notices her protective husband, Amos, who laments his lack of visibility in the classic show tune, “Mr. Cellophane.” Unfortunately, too many risk managers are suffering from the same identity problem, as the only time anyone notices them is when something goes wrong.

That’s the message I got over and over again today here in Orlando at the Risk and Insurance Management Society’s annual conference.

Indeed, listening to thespeech during the opening general session by Carol Fox, senior director of risk management at Convergys Corp.–who received RIMS’ highest honor here today, the Harry and Dorothy Goodell Award–I realized that the greatest achievements of risk managers are usually invisible to all but the keenest observers.

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