NU Online News Service, April 9, 2:55 p.m. EDT

The Real Time/Download campaign, an effort by a confederation of agents, insurance companies and independent agent trade groups to find speedy workflow systems, said it has increased the number of its webinar offerings.

Citing strong agent and carrier interests, the Campaign said it has added dates to its monthly webinars titled, "Real Time: The Next Major Advance in Agency Workflow,"

The Campaign said the hour-long sessions provide independent agency owners and employees a free, convenient opportunity to understand how to leverage a wave of change underway that improves customer service and agency profitability. The upcoming sessions are scheduled for May 6 and June 3.

"Why should agency staff take an hour out of their day to learn about Real Time?" asked campaign co-chair Cyndy Smith, vice president and director of technology at Haylor, Freyer & Coon, Syracuse, N.Y. in a statement.

She noted that, "Agencies using this advanced workflow are saving 30 minutes or more per day per customer service representative (CSR). So in less than a week, CSRs will see a return on the time they invested in attending the webinar."

The campaign said that more than 1,000 insurance professionals have participated in the webinars already this year. In each session, presenters explain real time, demonstrate its capabilities, discuss benefits, and outline steps agencies and brokerages can take to implement real time or increase its usage. They also discuss the increasing importance of download, which completes the round trip of data between agency and carrier.

The Real Time/Download Campaign does not advocate a specific technology, but rather a workflow approach that frees up time for agencies to sell, process and service business. Most agents and brokers can leverage tools already embedded in their management systems or comparative raters.

Attendees can to listen to the audio through computer headsets or speakers or by dialing a long-distance number.

A recorded version is available on demand at www.getrealtime.org. Agents can register for the May 6 event at www1.gotomeeting.com/register/771210636. Registration for the June 3 session is at www1.gotomeeting.com/register/770965005. A presentation outline is available at www.getrealtime.org/active/powerpoints.asp.

Special Reports /

Real Time/Download Campaign Adds Dates To Web Seminars

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