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Remember all the talk years ago about how independent agents were doomed to go the way of the milkman, and how consumers would eventually shove the useless middleman aside and buy their insurance either online or direct from carriers? Well, that’s not happening anytime soon, with the latest evidence being Liberty’s Mutual’s bold commitment to the agency distribution system.Recommended Stories
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eBook
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Competing for profitable growth, especially against larger carriers, on just price will ultimately fail. By becoming customer-centric, you can discover the best way to retain customers while keeping growth, loss ratio, and related metrics in line with your goals.
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