Merchants Insurance Group has introduced the Direct Bill/Account Bill, a new billing program created to simplify the billing process.

In this program, multiple policies for one policyholder can be rolled into one account. Different payment plans can be used for each policy within the account, and no installment fee is charged for any account using an electronic funds transfer payment option. Any credits developed on one policy term will be used to reduce the balance owed on other policies within the account, except for those policies in a pending cancellation status.

Merchants has also extended its hours for the "DirectLink" automated integrated voice response telephone billing service to be available is available 24 hours a day, 7 days a week. The system allows access to up-to-date billing information and the ability to make a payment using the telephone keypad. Merchants has also introduced online Billing Inquiry that agents can use to find information on their clients' accounts by conducting searches by insured name, account or policy number to access billing information for a specific customer.

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