Panviva, a provider of Business Process Guidance (BPG) systems for the health insurance industry, has announced an upgrade of its BPG system, SupportPoint.
The current economic climate has seen a surge in interest in BPG software in the U.S., Australia, and the U.K. because of its appeal to businesses looking for a self-funding and low-risk solution to reduce costs, increase efficiencies, and improve customer service in a competitive and tight market.
SupportPoint is used to guide customer service representatives through customer interactions in real time to improve efficiency, reduce errors, and reduce the reliance on training. Panviva has enhanced numerous areas of its solution and added new functionality.
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