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When looking for help, the best person to contact is someone with experiences similar to your own. As part of our business model, we’ve found it useful to hire and train retired executives and senior citizens to help other seniors navigate today’s progressively complex health insurance landscape. This “seniors helping seniors” strategy is proving to be very effective.

The model is resonating in today’s market with a growing number of businesses, including agents and brokers, which use call center companies. Many businesses are shifting from in-house customer service operations to outsourced providers to improve customer support, reduce costs, leverage advanced technologies and connect with customers across a variety of mediums.

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