X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Many collision repair shops find it increasingly difficult to run their businesses profitably. A logical inference is that the current financial climate is to blame for this dilemma. However, the Society of Collision Repair Specialists’ (SCRS) second-annual survey, conducted by CSi Complete, indicates that excessive insurer influence is still an overriding concern for a large number of collision repair shops.

Indeed, the representative sampling of DRP and non-DRP survey participants attributed profitability constraints largely to what they perceive as “insurers’ undue influence and interference.” The provider of customer satisfaction indexing reported that this year’s findings echoed concerns revealed in the inaugural survey, as respondents cited essentially the same issues. Some issues, such as “insurers dictating the repair, lack of insurance field staff training, and database abuse/manipulation,” were rated as being more pronounced during the current year than in 2007.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

Dig Deeper

 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.