Claims estimates for damaged vehicles that are completed shortly after an accident and at the vehicle are not necessarily more accurate than estimates completed at the office, according to Mitchell International's latest "Industry Trend Reports."
A report by Mitchell's vice president of industry relations, Greg Horn, cited a study conducted by the San Diego-based claims adjuster consulting firm, which analyzed over 864,000 repairable staff-written estimates committed within 48 hours of when the estimates were started. The study then looked at the relationship between when an estimate was committed and supplemented (the term used for revisions to the original estimate).
The study, Mr. Horn reported, concluded, "While there are sound reasons to complete the estimate as soon as possible in order to reduce cycle time and increase customer satisfaction, there does not appear to be a strong correlation between a shorter creation to completion time and fewer supplementations."
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