Customer satisfaction with auto insurers increasingly surpasses that of carriers for homeowners coverage, a new study by J.D. Power and Associates reports.

The Westlake Village, Calif., firm said the gap between the home and auto insurance sectors has steadily widened since 2004, with homeowners insurance customer satisfaction remaining essentially flat during the past five years.

Findings on consumer reaction to the two lines were contained in the J.D. Power and Associates 2008 Homeowners Insurance StudySM.

Recommended For You

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.