Independent Automotive Damage Appraisers, known throughout the appraisal realm simply as IADA, is an association committed to implementing the latest technologies to continue to reduce the cost of vehicle repairs. The not-for-profit organization deploys a national network of appraisal specialists to not only improve the accuracy of total loss or lease-end settlement information, but also to keep carriers from overpaying for needless repairs. Claims' Christina Bramlet recently spoke with John Williams about IADA's effective modus operandi, which has allowed the organization to thrive for more than 50 years.

Why is IADA important to claim professionals?

Well, the organization has a unique operating philosophy. In order to become a member, an applicant must comply with a thorough background investigation and site inspection. This helps us ensure that the applicant is a properly trained and qualified appraiser. When an insurance carrier deals with an IADA member, the company knows that it is using a trained professional who will provide an unbiased assessment of damages. It is also important to note that IADA requires its members to meet all local and state requirements and provides E&O coverage to all active members.

To what do you owe your organization's longevity?

Simply put, IADA members have changed as the industry has changed. Our web site (iada.org) offers national dispatch with free management reporting, along with a fax and paperless start-to-finish claim process. We owe our longevity to the long-term relationships that our members have skillfully cultivated with their clients, and, of course, their capacity to evolve and cater to fluctuating needs. Many of our members are second, third, and a few, fourth generation members. This in itself says a lot about our group.

What is the single biggest change you have witnessed in the industry?

Direct repair programs (DRP) have had some positive effects, but they have also negatively impacted some shops. For instance, if a certain shop is not on a DRP network, it may lose some of its long-time customers. Personally, I don't feel that all carriers properly monitor DRP shops, and this is where we can lend our expertise. We are a credible resource on which they can rely. When you buy fuel for your vehicle, who makes sure the pump calibration is correct? Are you certain that you really are getting a full gallon of fuel? It is crucial that carriers realize that a well-managed company, one with checks and balances, is likely to remain profitable. I feel that it can be easy for carriers to lose sight of this.

What specific efforts or alliances has IADA cultivated to ensure that objective appraisals are performed by competent automotive specialists?

IADA has always made education a primary focus. It mandates that members adhere to a code of ethics and 20-point appraisal plan to control quality. IADA also offers its members continuing education opportunities at its regional meetings and national conferences. I-Car courses with certification are now included at our regional and national events. Anyone who has ever attended one of our Annual Vehicle Repair Conferences will tell you that IADA prides itself on training excellence and equipping the industry with key resources to ensure successful dealings.

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Speaking Of: Auto Appraisals

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