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Predictive analytics has become a driving force in the use of data by insurance carriers, but many issues remain, including the problem of sorting through unstructured data to improve decision-making.

Participants in the virtual conference “Facing the Future of Insurance,” sponsored by Tech Decisions and its sister publications Claims and National Underwriter P/C, were treated to a discussion of the issue by Kaleb Adams, assistant vice president, claims research, for The Hartford, and Karen Pauli, research director in the insurance practice at TowerGroup.

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